Overseas New Energy Vehicle Infotainment System / Vehicle Control Account Recovery Service

China-Based Assistance · Compliant Process · Remote Support (Not 100% Guaranteed)

As more Chinese new energy vehicles (NEVs) are exported overseas, many owners encounter issues where the infotainment account or vehicle control account cannot be used, resulting in limitations on remote control, app binding, OTA updates, and other functions.

We are based in China and can provide assistance services for infotainment system account / vehicle control account recovery for overseas NEV users.

However, it is important to clearly state:

👉 This service is not 100% guaranteed.

Whether recovery is successful depends on the vehicle manufacturer’s review and the actual status of the vehicle.

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Common Account Issues

Typical account-related issues for overseas Chinese NEVs include:

• Previous owner’s account not unbound
• Infotainment system account abnormal or missing
• Unable to rebind after factory reset
• Mobile app unable to pair with the vehicle
• Overseas phone numbers unable to pass verification
• Certain vehicle control functions restricted or unavailable

These issues are usually caused by account ownership, historical binding records, or manufacturer server verification, rather than simple vehicle faults.

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Very Important Prerequisites (Please Read Carefully)

Before submitting an account recovery assistance request, the following mandatory conditions must be met:

⚠️ 1. Not all manufacturers approve recovery requests

Different NEV manufacturers have different account management policies:

• Some manufacturers have strict review processes and may reject recovery requests
• Certain models or account statuses cannot be handled through official procedures

👉 We cannot guarantee successful recovery for all brands and models.

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⚠️ 2. Account recovery is a probability-based outcome, not a guaranteed result

Account recovery is subject to official system review by the manufacturer, and the final decision is made solely by the manufacturer:

• Recovery may be approved
• Recovery may be rejected

We are only responsible for compliant submission and procedural assistance and cannot influence the final review outcome.

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⚠️ 3. The vehicle must be able to connect to the internet

During the account recovery process, the vehicle must meet the following conditions:

• The infotainment system can power on normally
• The vehicle can access the internet (built-in SIM or external network)
• The vehicle can connect normally to the manufacturer’s servers

If the vehicle cannot connect to the manufacturer’s servers:

• ❌ Account status cannot be synchronized
• ❌ Recovery requests cannot be completed

Supported New Energy Vehicle Brands (Evaluation Required)

• Li Auto
• BYD (selected models only)
• NIO / XPeng (subject to account system status)
• Other Chinese NEV brands (case-by-case evaluation required)

👉 Not all brands or models are eligible. Pre-evaluation is required before proceeding.

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Why Do Overseas Users Need China-Based Assistance?

• Infotainment and vehicle account systems are located in mainland China
• Official customer support typically requires China-based documentation and procedures
• Verification is restricted in overseas regions
• Cross-language and cross-time-zone communication increases complexity

Being based in China allows us to provide assistance from the system source and procedural level.

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Our Advantages

✔ China-based team with in-depth knowledge of NEV account systems

✔ Clear understanding of the relationship between infotainment systems and actual vehicle status

✔ Ability to distinguish what is feasible and what is not

✔ Risk assessment in advance, without overstating success rates

✔ Real-world experience serving overseas users

We prioritize practical feasibility and real outcomes, not unrealistic promises.

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Important Disclaimer (Please Confirm)

• Account recovery may fail
• Not all manufacturers approve recovery requests
• The vehicle must be online and able to connect to the manufacturer’s servers
• Final decisions are made by the manufacturer’s system
• Full functionality restoration is not guaranteed